Expert Freezer Repair Service in Austin, TX
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Google Rating
4.8
Based on 118 reviews
Travis County Appliance Repair
4.8
Debora B
00:03 31 Oct 24
Kevin came to repair a Bosch oven that was 4 years old.He was an outstanding professional. His demeanor, social skills and professionalism were remarkable. The seriousness with which he tackled the problem, explained us what was happening and solve it. He was the second opinion on another company that quoted 600$ cost .Don’t hesitate and call them first.Honesty and highest professional standards.Bravo.
Mike Wainwright
18:44 30 Oct 24
Arranged whole thing via text, tech came out next day and repaired my range perfectly and even leveled it. Highly recommend for fast, easy, quality repair.
Jackie Rhodes
13:19 08 Oct 24
Really efficient and didn't try to upsell me. Great work, would use again.
Evan Pollock
17:44 03 Oct 24
Great experience and process. Got all the appliance info up front and scheduled same day. Friendly service and fixed my oven in one trip!
Allen Davis
04:19 01 Oct 24
My oven stopped heating and they came out and fixed it in under an hour. Awesome service!
Oscar Leal
14:21 19 Sep 24
I called for about a week to other companies to have my stove installed (converted from natural gas to propane) and could not get anyone to do it. I called Travis County Appliance, but hung up without leaving a message. They sent me a text apologizing for missing my call and asked how they could help. With huge doubt, I explained what I needed and they continued to ask me for appliance information; my address and email, and immediately told me they could get me someone to do the work with a specific date. They kept in constant communication with me all the way to the actual install. The technician was amazing and walked me thru the finished work. This company is so amazing! Thank you so much - I'm so happy! Solid 5 stars!
Meredith Knight
18:42 17 Sep 24
Travis County Appliance Repair made it SO SIMPLE! I went to the website, submitted a request for serview through their online form and was immediately contacted by text to complete the booking to have the repair made the next day!
Sean Richards
18:22 28 Aug 24
Our service tech, Kevin was friendly, helpful and informative. I kept tinkering with my dryer but couldn't figure out the issue, until he was able to walk me through the problem and help me find a solution. Great service!
Roger Sargeant
15:24 17 Aug 24
Working with Kevin was a delight, and the cost was reasonable and truthful. Additionally helpful was the office staff.
Pamela Quinn
17:19 04 Aug 24
Connor did an outstanding job repairing our ice maker. Very knowledgeable, professional, and courteous.
Christy Francis Rust
14:16 29 Jul 24
This company is very responsive, timely & professional! Made our repair happen quickly and easily. Highly recommend them for Lake Travis area.
Chris Markey
17:14 14 Jun 24
UPDATE: June 13th 2024 - 12 year old Bosch Dishwasher won't turn on for some reason. Called TCAR and they had someone in my house less than 48 hours later. There were two parts it could have been that would have earned them income by parts markup and hourly rate, but they suggested I get a new dishwasher instead. You gotta love these guys! Honesty is a lost quality with most repair people these days. NOT with Travis County Appliance Repair. This is my THIRD experience with them and all three have been great! Call them and you too will end up happy with their service as my wife and I have been.So I have a 10 year old Bosch oven and my wife has been complaining about it not holding temps for a while now. I'm thinking I need to buy a $4000 new oven since it is so old. But I called Travis County Appliance Repair on Thursday afternoon. They set up a Saturday 10am appointment. (What?!? Who does less than 48 hour appointments these days???) the guy shows up on time, is neat and tidy, and fixed the machine for the exact amount of the quote to the penny. Would I recommend them? Oh heck yeah! Update: My Bosch Refrigerator started making this awful noise and Michael came back out and fixed it in no time. Two times they’ve been here, two times I’d recommend them without hesitation.
Susan Kliewer
03:53 07 Jun 24
I was amazed at how fast I received an appt (within 24 hours) and how Kevin was able to quickly diagnose the issue with our gas stove and repair it in a timely manner. He was so polite and explained what was wrong and how he repaired it. Highly recommend.
Theresa Lynch
05:11 21 May 24
I give Travis County Appliance Repair 5 Stars because they deserve it. Was impressed with Kevin, the technician and the staff of Travis County Appliance Repair on handling my refrigerator repair in a timely manner. Will definitely recommend them to my friends and will continue to call on them when I am needing a job done. When you find a winner , stick with them and indeed they are a winner............
Amanda Finch
16:12 20 May 24
Kevin's work was quick and professional. He was creative in solving a problem with the original microwave installation, as well as repairing the display. We are really pleased with the service.
David Belknap
14:45 04 May 24
This was a great experience from start to finish. Recommended by a neighbor - filled out the online service request - contacted soon thereafter to schedule an appointment. Kevin was very professional and quickly diagnosed the problem as the igniter on our oven. He replaced it with one he had brought and that fixed the problem.Great communication all along the way and excellent service. A little expensive but you get what you pay for. I highly recommend these folks.UPDATE: I had a new issue with an older appliance and they were able to get the part and replace it for me. Again - great communication throughout the process and great service.
Ellen McGrath
21:31 23 Apr 24
Technician was very thorough and honest regarding potential cost. Basically a diagnostic call and technician checked washer and dryer thoroughly. Thank you!
Darla Garrett
18:02 22 Apr 24
Technician found the issue and had the part to replace. That almost never happens as per usual in the past we have had to have a additional trip for part to be ordered. Dryer is back to business in very little time.
Paul Isaac
16:57 18 Apr 24
My cooktop fix was simple and quick, but Kevin explained everything to me. Answered questions, showed me diagrams from the repair manual on his tablet that he had already looked up. Warned me that a number of parts are no longer available. And helped search for replacement options in the future. I love it when companies treat you like a partner. Will definitely be using them for any future appliance issues.
B. Casey
16:52 17 Apr 24
Kevin B was on time and very intelligent and explained the situation with my vent hood and helped me find a replacement product online. He also looked at my washer machine, same trip, with no prior warning.
Steve Klestinec
14:05 10 Apr 24
This company is great. Their person Kevin was at our house very early this morning and was very professional. He diagnosed the problem quickly. He was honest and thorough.
Britt Peterson
16:46 04 Apr 24
Technician was on time, professional, knowledgeable and I paid the service call without any additional add on charges. Their dispatching is also first rate, you can track your technician's arrival via GPS and I was also able to book online.
libby peterek
18:45 03 Apr 24
I booked an appointment with Travis County Appliance Repair to take a look at my Bosch dishwasher. I had previously installed it, but needed a professional opinion on some issues. The technician was prompt, courteous, and knowledgeable. He was able to diagnose the problem quickly and showed me how he was fixing it. It was a great experience and I will be calling them in the future!
Kyle Jacobsen
17:16 12 Mar 24
Kevin did a Great Job on the Quick and Easy belt repair that I learned I was doing it wrong if, I looked at it a little closer and tried to access from the back I could’ve done it. Good teaching lesson and I learned that if I have the same situation I know how to handle it and if it’s something different I will definitely use them again.Thanks
Anthony Guba
16:40 08 Mar 24
Our experience with Travis County Appliance Repair was awesome. They were easy to schedule, showed up right on time and their cost was reasonable. Their technician, Kevin, was very professional and courteous. He came with the part and promptly fixed the problem which was a noisy Samsung refrigerator that required installation of an auxiliary defrost heating element.
Miguel Botello
18:55 28 Feb 24
The technician was knowledgeable and professional. Was able to get my oven back in service in a timely manner.
Jessie Poole
18:15 16 Feb 24
Kevin was polite, knowledgeable, and fast at providing service. While he was unable to quiet our spin cycle on our Samsung washer (the repair cost would be excessive to the point of not being justifiable) he was able to give us good information to make an informed replacement decision. Apparently this Samsung washer has a manufacturing defect that causes the spin cycle to be VERY loud. Would gladly use Travis County Appliance Repair in the future.
Ernesto Culton
00:32 18 Jan 24
Our built-in oven suddenly stopped heating and the control panel went dark. Within minutes of completing a Travis County Appliance Repair online service request form, I received a response indicating that an appointment was available the next business day. On the day of the appointment, the technician Michael texted me 45 minutes before his arrival precisely in the middle of the appointment window. Michael arrived and quickly and expertly accessed the oven control panel. After performing diagnostics, he determined the culprit was a thermal fuse. Michael had a replacement fuse in his vehicle which he installed and then tested the oven. Everything worked perfectly. Michael reassembled the panel and removed any residual trash. Michael was professional, personable and took care not to damage anything while in our home. This was my first experience using the services of Travis County Appliance Repair and I would definitely consider contacting them in the future.
Kevin Howell
14:47 15 Jan 24
Kevin, the tech, was very professional. Had to order a part that arrived overnight and they came back the next business day to complete the repair.
kenny
19:35 11 Jan 24
Brilliant service from the Technicians at Travis County Appliance Repair. Great communication, diagnosed problem, made recommendations and have a healthy dryer back up and running. Thanks to both Kevin and Micheal for great service.
Barbara Fitzpatrick
21:42 13 Dec 23
We needed a pump for our washer. It was replaced quickly and I’m washing clothes again. No drama. A positive experience.
Will Schoder
16:16 27 Oct 23
I appreciate honesty and these guys were honest. I told them about my problem and they suggested I skip the repair because the price would be 50% of a new washer, and I might as well do that instead. They likely could've gotten a diagnosis fee or more from me, but they didn't, and I appreciate that.
Nora Esquivel
15:39 25 Oct 23
Mike and his crew were absolutely AMAZING! They figured out the problem right away. Had parts with them on arrival to not double charge mobile fee. They did have to come back a second time (free of charge) There was a screw on too tight and they went back to ensure that everything ran correctly. Even suggested I buy a few parts on my own accord to save me money (hopefully he won't get in trouble for that comment). Really great communication and got in to see is really face.
Abigail Jones
15:15 04 Aug 23
Very helpful. quick response. Got my refrigerator part and repaired in less than 4 days.
Mark Frein
21:37 22 Jul 23
Quick fix of Dryer issue and advice on how to keep washer/dryer in good working order.
Keli Sotelo
18:02 19 May 23
Fast response and fast service. I recommend Mike and Travis County Appliance
Laurie Ebbighausen
15:44 11 Jun 22
"Tech Mike was friendly, knowledgeable and efficient. Responsive and fast. Great service!
Cristina Osorio
18:04 08 Jun 22
This guys are really professional when it has to do with fixing appliances and honest when it doesn’t worth to fix them
Bill Carroll
15:54 06 May 22
Michael showed up on time and with a plan. I felt there might be some issues but he is very knowledgeable, was able to quickly assess the whole situation and lay out options. We are very happy with the service.
Hugh Higgins
16:50 28 Apr 22
They were timely, responsible, and reasonably priced. They saved my tail, once again!
lucy patino
17:04 27 Apr 22
Great service each time I call on this company. The owner is honest & trustworthy. Seamless service. Good timing.
Jack P
19:03 25 Apr 22
Clear, accurate, timely and excellent quality of work. Professional performance. Michael's diagnosis was spot on. Got the part for our cooktop that other's claimed was "nonexistent", bordering on the mythical, and after 2.5 months of hell waiting for repairs by another provider, he got it done right, in short order and with a smile. We're fans. Thanks Michael!
Karla Penney
18:58 29 Mar 22
Great experience from start to finish. Got an appointment less than 24 hours from inquiry. Communication was great and my refrigerator is repaired!
Judy Linder
20:31 24 Mar 22
Michael arrived on time, very courteous and professional. He resolved our problem with our ice maker. We have also used him for a issues with our washer. Very pleased with the service and highly recommend his business!
Brian Parkison
20:05 18 Feb 22
I had them install a new dishwasher, in part because all of the local sellers didn't have installation availability for a month or more. I needed a dishwasher sooner than that, so I conducted my own search and ended up with Travis County Appliance Repair. They were super flexible working with me and my every changing schedule. The folks who came out were friendly, and made quick work of the installation. I highly recommend them!
Yen Chang
20:13 11 Feb 22
Overall: Plenty and prompt communication updates via email and text. The technician Mike was friendly and clear with his explanations.Reason for visit: Examine my ~3 year old washer that intermittently leaves soap stains on my clothes. I wanted a professional look over to see if there's anything I missed with my own maintenance routine.Outcome: Nothing wrong with my washer. I got peace of mind that my maintenance was working. And the technician provided explanations for possible reasons for soap stains and other cleaning options I could try at home.
Devon Parodi
19:52 02 Feb 22
Arrived on time, technician was knowledgeable, polite and fast. Amazing experience, would absolutely use again and recommend to friends
Jimmie Owsley
19:45 02 Feb 22
Anthony was so great, knowledgeable, fast. And so very polite. I had been referred to your company via my neighborhood social site. I will definitely pay it forward if anyone asks me for a great appliance repair place.
Lee Thomas
19:00 26 Jan 22
Technicians were very friendly, technically knowledgeable, and got the job done quick! They fixed my 12 year old LG refrigerator. The part wasn’t cheap but a lot better than paying $3000+ for a new one! I highly recommend these guys.
Gayle Morris
22:35 21 Jan 22
I found Travis County Appliance Repair through Thumbtack. My inquiry was answered by them within minutes and they were able to provide an earlier, reasonable, service time than one from another provider I had contacted. Our technician, Michael, arrived within the time frame expected and came prepared with parts needed based on the information I had provided. He was friendly, professional, and wasted no time getting to work. He was done in no more than a half hour. Fridge is now cooling nicely. He also took a look at a second fridge and answered my questions about its performance. It's nice to have a technician that knows what he's doing. Dispatch was also very helpful, delivering a message to Michael about where to park and which door to come to. Best repair experience I've had in years. Highly recommended.
Charly
19:39 06 Jan 22
I was very impressed with Travis Co Appliance Repair. The customer service rep made sure she understood the problem when I called in to make a service appointment. So much so that the repair guy showed up with the part he thought was likely my oven would need. The company had a great notification system where I got a link to see the technician’s route progress when he was on the way, so I knew exactly when he would arrive. He diagnosed and fixed the oven quickly, explained what was wrong, and was very efficient. Highly recommend!
Tito Silvera
16:33 28 Dec 21
Anthony from Travis County Appliance Repair arrived on time. He quickly diagnosed and fixed the problem, replace a thermal fuse on the oven. He was great! I would highly recommend them to anyone.
Tony G.
18:01 23 Dec 21
Anthony was very helpful and knowledgeable. Gave us an estimate and we decided to replace washer.
Bruce Neary
17:14 14 Dec 21
Michael was very friendly, polite and professional . After his examination of our dishwasher, he presented several repair options.".
Johnny Knoebel
17:22 06 Dec 21
They got a technician out the next business day and he arrived right on time. He was quick and professional at the job. Once it was over he explained what he had to fix and answered all my questions. Would highly recommend!
Alex Van Winkle
00:36 30 Nov 21
Excellent service! The technician efficiently diagnosed the main problem (bad thermal fuse) and recommended a couple important-but-not-urgent steps (replace thermistor, replace rollers/maintenance kit). Their estimate was upfront and transparent. Based on this experience, I'll reach out in the future if needed and will recommend y'all to friends. Thanks again!
Bruce Matusek
15:40 09 Nov 21
Mike was great. Very professional, courteous, and knew what he was doing. Great service experience
Will Gallagher
15:35 09 Nov 21
Great job....will definitely call next time we have an appliance that needs repair.
Abby Dean
20:00 05 Nov 21
They were able to fit me in with less than 24 hours notice, and the technicians were very efficient. They had a replacement part already on the truck and fixed my oven in less than an hour.A bit pricey, but worth it for fast, efficient and excellent service.
Lana Sweatlock
19:39 05 Nov 21
This company is one you can trust they are honest and do a fantastic job. Would highly recommend.
J9ATX
23:45 02 Oct 21
Beyond grateful to finally have a repair company I can rely on and that I can trust. My technicians were extremely knowledgeable about our appliances and once they had the problems diagnosed, the repairs were done in a timely manner and I think their pricing is very fair. Lastly, but something that was not lost on me as a woman, is that I never felt uncomfortable asking what may have been dumb questions. My technician, Mike, was always able to answer all of them effectively and without any judgement. I highly recommend Travis County Appliance Repair and while I don’t want to need them, I’m glad they will be there when I do.
Marisa Fernandez
14:17 21 Sep 21
Very professional and knowledgeable. Felt good about being taken care of if anything should come up in the future after this repair. Would wholeheartedly recommend this company. Including their service call reps, very friendly and courteous .".
Bobbie L. Poole
18:29 06 Sep 21
The technician Anthony was very knowledgeable and quick with the service!!! Price was not too high either!!! I will definately use your services again and recommend you guys to people I know!!!".
Tyler Quinn
21:41 01 Sep 21
Anthony went above and beyond with our oven install. Had some unforeseen challenges, worked with us and got it all figured out. Very professional and polite. Great job!.
rakhi nair
20:19 31 Aug 21
Trais county appliance repair is very professional company and we are always happy with their service.
Jim Thompson
03:53 24 Aug 21
We purchased a dishwasher from a high-end company. They did not install it because tile was installed after the prior dishwasher that made removing the old dishwasher difficult. Anthony took care of it for the same installation charge as the "high-end" company.
Carol Wassner Amado
15:30 19 Aug 21
"Michael was thorough and explained the process as he worked. Cleaned up after he was done. Will definitely use again!".
Gary Wolff
15:18 28 Jul 21
"WOW! is the first thing that comes to mind…I contacted Travis County Appliance at 7:00 AM with a refrigerator problem. Mike the technician was at our home by 9:00 AM and completed the fan repair before 10:00 AM. A one visit repair because he had the replacement part!".
Mary Ellen Clifford
12:27 16 Jul 21
Excellent service & willingness to work with me on my schedule needs!
irene rosales
04:07 15 Jul 21
Prompt, professional service. They answered the phone when I called. I got same day service for our emergency. We will use them again in the future when needed.
Sarath Kasarla
16:03 28 Jun 21
"Mike came back to honor the warranty and did the repair free of charge. The whole process of making appointment till the end of repair was very smooth.".
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